SCHEDULING
All scheduling must be done via email. Tutoring sessions are generally scheduled on weekdays between 9am-6pm pacific time. Tutoring sessions may be offered outside of these times on a case by case basis. Tutoring sessions are 50 minutes long. They start at ten past the hour and end on the hour. For example a tutoring session might be scheduled for 9:10am - 10am.
PAYMENT
Payment must be made prior to the start of a tutoring session. Venmo and PayPal are accepted.
CANCELLATION OF LESSONS BY CLIENT/STUDENT
A Client may cancel lessons by giving at least 24 hours prior notice to the Tutor via email in which case no fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at the full rate.
If a pre-paid session is cancelled on the part of the client (within the 24-hour policy), a makeup session must be arranged within 7 days or the student will be considered a no-show for that session.
If a pre-paid session is cancelled on the part of the client (within the 24-hour policy), a makeup session must be arranged within 7 days or the student will be considered a no-show for that session.
CANCELLATION OF LESSONS BY TUTOR
The Tutor may cancel lessons by giving 24 hours prior notice to the Client. Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties, failing which the Client shall be refunded.
LATE ARRIVAL or EARLY DEPARTURE
Rates are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival or early departure by the Student. Students who arrive late will only be tutored for the remainder of the scheduled session. There will be no prolonged sessions.
NO-SHOW POLICY
Students who are not present for tutoring or who are more than 15 minutes late are considered no-shows. If the Student is a no-show, they are still responsible for payment for the tutoring session. No discount or refunds shall be given in respect of lessons not attended by the Student. Clients must present payment for the session which he or she was a no-show and the following session in order for tutoring to continue.
RELAXATION OF TERMS
No relaxation, indulgence, waiver or release of any policy by the Tutor on one occasion shall prevent the subsequent enforcement of such policies and shall not be deemed to be a waiver of any subsequent breach of any policy.